SHIPPING: COSTS, TIMES AND INTERNATIONAL SHIPMENTS
Delivery times depend on a product. Items immediately available in stock are dispatched within 48 hours. Items that are coming directly from the supplier are shipped within 5 to 10 working days. Orders containing both immediately available items and items available in 5-10 days are dispatched once all the items of the order are ready to be shipped. If some items are delayed by more than 12 working days, your order will be divided into 2 deliveries to allow you to receive already available items first and the second shipment will be completely at our expense!
Starting from 4.90 euros for deliveries in Italy! It depends on the weight and size of your order: when you purchase you will always find the shipping cost indicated at the checkout page before completing the order.
If your order exceed 89 Euro, you are entitled to free shipping in Italy up to 12 Euro by entering the discount code RBLOVE at the checkout page. The RBLOVE code cannot be combined with any other code. If the product is bulky and therefore exceeds 12 euro of shipping costs or if the shipping address is not in Italy, the RBLOVE code is not valid.
All orders are shipped with a trackable courier service. Once your order is dispatched, you will receive an email directly from the courier with a link to track your parcel.
Yes, of course, we ship orders all over the world! You can choose the country to receive the parcel directly from the drop-down menu at the check-out. You will be able to see the shipping costs after entering the address and before proceeding with the payment. For orders abroad the only payment method is credit card or PayPal, as cash on delivery - is not accepted.
For shipments to Italy we use the main couriers based on the volume and weight of parcels including FedEx, Ups and SDA. For the rest of the world DHL or TNT.
RETURNS AND REFUNDS
Yes, you can request the return for up to 14 days from the delivery date. The return service has a cost of 8 euros that will be deducted from the refund. The product returned must be in perfect conditions and in the original packaging, including all the labels, the packaging box free from tears and scratches. The product must be clean and never worn or used, the instruction booklet present and in perfect conditions. You must return the product in the same packaging box or envalope it was received in. Do not attach the return labels directly on the original box of the product.
You will be refunded for the return and you can choose to receive a voucher to be spent on our website, receive a refund to your credit card if you have paid by card, or by bank transfer if you have paid with cash on delivery.
Once your return has been received to our warehouse, RocketBaby will check the product's resellability status along with the order details. The refund will then be issued in accordance with the agreed conditions. Reimbursements are normally carried out at each half and at the end of the month, within 2/3 weeks from the return date. You will receive a confirmation email once you have been issued a refund!
Yes, all the products you buy on RocketBaby are provided with a warranty.
PROBLEMS WITH THE ORDER
If you have received a faulty item, please contact customer service immediately by emailing to email@example.com and providing as many details as possible (description of defect, photo and/or video in which the defect is visible and clear). The customer service will respond as soon as possible and will find a solution to the inconvenience.
Sometimes it happens that we divide an order into 2 or more deliveries, for the restock delays of some items. You will receive the missing part of your order automatically with a second delivery and the shipping expenses will be completely on us.
Once the order has been completed, you can no longer add more items to your order and you will have to make a new order.
If your order hasn't been dispatched yet, you can still cancel it by contacting our customer service department at firstname.lastname@example.org . If the order had already been dispatched, no cancellation can be made.
Of course, you can change the address by contacting our customer service email@example.com. If the order has not yet been shipped we will modify it directly; If not, we will contact the courier to request delivery at another address.
You can request the return of the item and order the correct size with a new order.
Invoices can be requested within 24 hours of placing an order by emailing customer service at firstname.lastname@example.org indicating all the billing data and VAT number. No requests after the above period will be accepted. All the data entered under the 'billing address' while placing an order must correspond exactly to the header of the invoice, once entered will not be possible to make changes. It will not be possible to assign invoices to a different person/company/address than the one indicated as billing address while placing an order. Therefore, Name, Surname, Company Name, Address (street, house, postal code and city) must correspond exactly to the invoice. VAT number must be communicated by email together with the invoice request by writing to email@example.com
PAYMENT METHODS AND VOUCHERS
You can choose to pay without any commission by credit card or PayPal. You can choose to pay in cash on delivery with an extra fee of 3 euros.
Surely! We use world leading platforms for credit card payments. The security level meets the industry's highest standards and Checkout is certified Level 1 PCI DSS Compliant and all the information is encrypted with 128-Bit SSL technique. None of your card details will ever be saved by Rocketbaby.
If you have received a Discount Coupon you can use it by inserting the code on the checkout page before completing your order. We remind you that the coupons cannot be combined and you have to click Apply to activate them!
If you decide to exchange or return an item the value of the voucher that you used to purchase it is no longer reusable. If the refund had to be made because of our error (error of delivery) we'll send you a new discount coupon.
PRODUCTS AND AVAILABILITY
You can find all the information you need in the description right below the product images. Often the images, if you swipe them all, explain how the product works. If you still have any questions, you can write to our customer service firstname.lastname@example.org and we will be happy to help.
Availability and shipping times are always indicated on the page of each product. There are products immediately available for shipping and you will find them indicated 'Shipped in 48h' or products that must be ordered from the supplier and in this case the shipping times vary from 5 to 10 working days. These products are indicated 'Shipped in 5-10 days'. Products marked as 'Out of Stock' are not currently available.
'Out of Stock' items can come back in a few days or in a few weeks. We suggest you to subscribe to our newsletter to have insight on the products and their availability. For more specific information please do not hesitate to contact us
At the moment it's not possible to activate birth lists. Alternatively you can purchase a gift card, that can be used even on couple of orders, but only by the person who received the voucher!
TECHNICAL SUPPORT AND PRIVACY
It's very easy! Just click on 'Create Account' on the Home Page and fill in the required fields with your information. Afterwards you can use all our services and purchase faster.
An account on Rocketbaby is free of charge and does not imply any purchasing obligation.
Click 'Login' and then click the link 'Forgot your password?'. You will receive an email with instructions to reset your password.
You might have placed your order in a 'Guest' mode so you only entered your email address for the order but no account was created.
Your personal details are used in order to offer you the services related to RocketBaby and ship you the products. Your data is not released to any third parties, except for reasons related to the execution of RocketBaby services. It means that they are provided only to RocketBaby service providers for the purpose of using the technology platform and delivering the products to you.